rubox Privacy Policy – How Your Personal Data Is Handled

What Information We Collect

When you register for an account on rubox, we collect personal information that is necessary to verify your identity and set up your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for age and identity verification. We also collect your preferred payment details so that deposits and withdrawals can be processed accurately and securely in Philippine pesos. When you use the platform, we automatically collect certain technical data such as your device type, operating system, browser or app version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players on both Android and iOS. We do not collect sensitive personal information beyond what is strictly required for account verification and regulatory compliance.

• Full name, date of birth, and government-issued ID for identity verification
• Email address and mobile number for account communication
• Payment details for processing PHP deposits and withdrawals
• Device and session data for security and platform improvement
• Gameplay activity logs for responsible gaming monitoring

How We Use Your Information

The personal information you provide is used primarily to operate and manage your rubox account, process your transactions, and ensure that the platform remains safe and compliant with applicable Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about the platform — we do not send unsolicited marketing messages without your consent. Your identity and payment information is used to carry out the verification checks required before processing withdrawals or investigating any account concerns. Technical and gameplay data is analysed in aggregate to help us understand how Filipino players use the platform, identify areas for improvement, and monitor for any patterns that may indicate problem gaming behaviour. We may also use your information to comply with legal obligations, respond to regulatory enquiries, or cooperate with law enforcement authorities where required by Philippine law. We will never use your personal data for purposes that are incompatible with those described in this Privacy Policy without first obtaining your explicit consent.

When We Share Your Information

rubox does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific functions, and always under strict confidentiality agreements. These third-party partners are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of rubox or its players. In the event that rubox undergoes a business restructuring or acquisition, your personal data may be transferred as part of that process, and you will be notified in advance where required by law. Outside of these specific circumstances, your personal information remains strictly within the rubox platform.

How We Keep Your Data Safe

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the rubox platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems. Our team regularly reviews and updates our security practices to address emerging threats and ensure that the platform remains a safe environment for Filipino players. Access to personal data within rubox is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your rubox account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so that we can take prompt action.

How Long We Keep Your Data

We retain your personal information for as long as your rubox account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable financial regulations and anti-money laundering rules. Once the applicable retention period has expired and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it in line with our internal data management procedures. If you request the closure of your account, we will begin the process of removing your personal data from our active systems, subject to any retention obligations that apply. You may contact our support team to enquire about the specific retention periods applicable to your account data. We do not retain personal information for longer than is necessary for the purposes described in this Privacy Policy.

Your Rights as a Data Subject

As a player based in the Philippines, you have a number of rights in relation to the personal information that rubox holds about you, as provided under the Data Privacy Act of 2012. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections to any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request the erasure of your data where it is no longer necessary for the purposes for which it was collected. If you wish to exercise any of these rights, please contact our support team by email at [email protected] and we will respond within the timeframe required by applicable law. We are committed to handling all data subject requests fairly, transparently, and without undue delay.

• Right to be informed about data collection and use
• Right to access your personal data held by rubox
• Right to correct inaccurate or incomplete information
• Right to object to certain types of data processing
• Right to request erasure of data no longer needed

Cookies and Tracking Technologies

The rubox platform uses cookies and similar tracking technologies to ensure that the platform functions correctly, to remember your preferences, and to help us understand how players interact with the site and app. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to collect aggregated, anonymised data about platform usage, which helps us identify areas for improvement and optimise the experience for Filipino players. You can manage your cookie preferences through your browser or device settings, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the rubox platform, you consent to the use of cookies as described in this section.

Changes to This Privacy Policy

rubox reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable Philippine law. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform, and we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal information is being protected. Your continued use of the rubox platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. We are committed to keeping this policy clear, accurate, and up to date for all Filipino players.